Frequently Asked Questions

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Do You Offer Any Warranty?

Of course we do! We offer One Year Manufacturing Warranty. We trust in our craftsmanship and we want our products to be safe, durable and stay with your kids as they grow. If you have any concern or issue with our products.

I Lost The Screws Of My Pikler Triangle, Do You Offer Replacement Screws?

Yes, we do. We offer FREE star knobs in case you lose them. Please contact us with your order number and shipping address.

What Is The Distance Between The Wooden Rungs In The Transformable Pikler?

The distance between the wooden dowels is 3.75".

What If My Package Gets Lost Or Damaged During Shipping?

We understand this sometimes happens with shipping companies, and unfortunately it's out of our control. For that reason we offer "Route Package Protection", an optional insurance service to track and protect your order in case of lost, damaged or stolen items. Route offers a very easy way to file a claim. When replacing an item, Route covers the subtotal of the order, the Route premium, shipping costs, and taxes. Route does not pay custom/duty fees.

Doesn't True Little North Already Cover Lost, Damage Or Stolen Packages Through Their Customer Service?

At TLN, we take customer service very seriously and always try our best to resolve issues for our little fam as quickly as possible. But by purchasing shipping insurance with Route, completing a claim is only a click away, and your claim is processed within 24 hours and you will get a replacement immediately. Route is easier, faster, and helps get any shipping issues resolved as quickly as possible.

In an effort to provide more safety, assurance, and insurance for our amazing little fam, we’re happy to announce that True Little North is now integrated with Route Package Protection. Route is a shipping insurance company that offers complete protection for TLN shipments and orders. Simply add Route to your cart at checkout to safeguard against any unforeseen hiccups that may arise.

Q: What Is Route Package Protection? 

Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Route ensures that customers get what they paid for, and allows for easy reordering with one simple click. Review the policies here to understand which lost, stolen, and damaged items Route will cover.

Q: How Do I File A Claim For A Lost, Stolen, Or Damaged Package?

You can file a one-click claim through the email that Route sends you after you check out, or you can file here.

Q: How Much Time Do I Have To File A Claim?

In order to be entitled to file a claim with Route Package Protection it needs to be done within 5 days since the shipment was delivered. For packages presumed to be lost by the carrier, it must be filed no sooner than 7 days after the scheduled delivery date.

Q: Doesn't True Little North Already Cover Lost Or Stolen Packages Through Their Customer Service?

At TLN, we take customer service very seriously and always try our best to resolve issues for our little fam as quickly as possible. But by purchasing shipping insurance with Route, completing a claim is only a click away, and your claim is processed within 24 hours and you will get a replacement immediately. Route is easier, faster, and helps get any shipping issues resolved as quickly as possible.

Q: What If My Package Gets Lost, And Route Replaces It By Ordering Another New Product For Me, And Then That Package Gets Lost, Does Route Cover That Too?

Yes! Any replacement orders that are placed by Route are still insured by Route.

Q: What are Route's Terms & Conditions?

Route’s terms and conditions are listed here.

Q: Is Route A Licensed Insurance Company?

Yes. Route is a licensed insurance company and they are partnered with Lloyds of London, one of the biggest names in shipping insurance. 

How Much Time Do I Have To File A Claim With Route Package Protection?

In order to be entitled to file a claim with Route Package Protection it needs to be done within 5 days since the shipment was delivered. For packages presumed to be lost by the carrier, it must be filed no sooner than 7 days after the scheduled delivery date.

Why I See An Item Called Route In My Shopping Cart?

Route Package Protectionis a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Route ensures that you get what you paid for, and allows for easy reordering with one simple click. This is completely optional. However, We cannot be held responsible for any loss or damage during transit, or stolen items if Route Package Protection wasn't added at the time of Checkout. For more information CLICK HERE.

How Much Is To Ship To United States or Canada?

We are delighted to offer Fast and Free shipping across the United States (Contigious) and Canadian Provinces! Our goal is to get your order to you as quickly as possible, and at no extra cost. If you have any questions or live within those areas that are not part of it please don't hesitate to contact us. We are here to help!

Which Carries Do You Ship With?

  • UPS
  • FedEx
  • DHL
  • Purolator (Applicable For Canada Only)
  • Canpar (Applicable For Canada Only)

If My Order Was Refunded, How Long It Will Take To Be Reflected On My Account?

Once we process a refund, it is immediate and you'll get an email with the refund issued. However, it can take up to 10 business days to reflect in your account depending the Bank and the payment method used at checkout.

What Is Your Return & Exchange Policy?

Please check our Return, Exchange and Cancellation Policy HERE.

Can I Cancel My Order?

Please check our Return, Exchange and Cancellation Policy HERE.

How Does The Gift Registry Work?

Find all the information of the Gift Registry HERE.

Can I Use Your Products Outside?

We do not recommend our products for outdoors.

What Is The Minimum Age For The Transformable Pikler Triangle?

The minimum age is 3 years old, you can find all the weight and age limitations on each product description and images. More info HERE.

Are Your Products Made In Canada?

Yes, our products are manufactured 100% in Ontario, Canada. The plywood we use comes from Europe. It is the only place where this material comes from.

What Kind Of Material Do You Use?

We use Baltic Birch, which is a hardwood plywood and it comes from the Baltic region. It is one of the best plywood available in the market.

We Also use Premium Wooden Dowels.

Why Do You Purchase Plywood From Europe?

The plywood we use is a unique product and it's only manufactured in the Baltic Countries, and that's the reason we don't source our material from Canada.

Is Your Material Responsibly Sourced?

Yes, our material is FSC Certified, which means is responsibly sourced.

Do You Use Any Chemical On Your Products?

No, we don't. We choose our material carefully to be safe for your children. Some of our products come finished with a clear protective coat which is safe with no VOC and our Star Knobs are BPA free.

Do You Accept Exchanges?

We do! Please check our Return, Exchange and Cancellation Policy HERE.

What Are Those Patches On The Products?

As much as we tried to avoid these marks, you might find sometimes some of them on our products. These wooden patches are added by the manufacturers to cover knots, they are completely normal. This doesn't affect the quality, the finishing or the sturdiness. Important: this is only aesthetic, no refunds or exchanges will be accepted for this reason.

Got Any More Questions? Write To Us & We Will Have Them Answered!