Orders which not exceed USD 800 (per person, per day) are exempted from the payment of duty. (US Customs And Border Protection)

We are delighted to offer Fast and Free shipping across the United States (Contiguous) and Canadian Provinces! Our goal is to get your order to you as quickly as possible, and at no extra cost. If you have any questions or live within those areas that are not part of it please don't hesitate to contact us. We are here to help!

• UPS
• FedEx
• DHL
• Purolator (Applicable For Canada Only)
• Canpar (Applicable For Canada Only)

Yes, please check our Return, Exchange and Cancellation Policy HERE.

We do! Please check our Return, Exchange and Cancellation Policy HERE.

Please check our Return, Exchange and Cancellation Policy HERE.

Once we process a refund, it is immediate and you'll get an email with the refund issued. However, it can take up to 10 business days to reflect in your account depending the Bank and the payment method used at checkout.

The minimum age is 3 years old, you can find all the weight and age limitations on each product description and images. More info HERE.

Bookshelves and Bookdisplays must be secure to the wall using metal brackets, if you need any wall brackets kindly contact us.

The Color Folder is the original playmat (it has been loved by 5,000+ parents). It has 9 layers of recyclable premium inner foams and FDA compliant vegan leather cover. The Deluxe is very similar to the Color Folder, but it has an additional layer of silicon on top of the original Color Folder fabric, which provides a slightly more grippy feel and premium appearance. Both have differences in prices, sizes and color options.

Yes, our mat is free from PVC, EVA, TPA, BPA, Phthalate, Fire Retardants, Formamide, Formaldehyde, and other VOC's.

For more detailed information, please click here. 

The mat is water-resistant but NOT 100% waterproof like vinyl. Make sure to wipe out any liquid (pee, poo, and milk) right away. Check the bottom of the mat regularly. If the liquid stays on the cover for a long period of time, the moisture will eventually get inside and damage the surface and foams. Warm and moist soft foam can be a good environment for mold to grow. 

** Mold will not be considered defective and not be covered by warranty. **

Alzip mat outer surface is FDA compliant, meaning the material is food-grade and safe to be used for direct food contact. As you let your baby lick on his plate, our mat is completely safe for your baby.

The easiest way to clean it is to wipe with a baby wipe. Or it is good to use a wet cloth (with water or vinegar/water mix). We know you are so busy but try to wipe the water off with a dry cloth before using it. We recommend standing the mat upright and unzipping it to circulate air inside for a couple of hours every month. This ventilation helps keep the mat in good condition for a long long time.

Yes. The cover is machine washable using cool water. After washing, the cover should only be air-dried in the shade. Tumble drying or air-drying in direct sunlight can damage the cover. Make sure to wash it alone in a wash bag to avoid color transfer or pilling from other fabrics.

The cover has already been steam washed 3 times before packaging. But there could be dust on the surface during the storage. So it is a good idea to wipe the cover with a damp cloth or wet wipe before the first use. It is not necessary to air-out or machine wash the cover.

No! Please don't do that. Placing heavy items will likely leave a permanent dent.

Our mats and babyrooms are made in South Korea by ALZiP Korea.

The inner foam panels are inserted into the fabric cover by human hands. Initially, parts of a panel might hover slightly, and there could be a slight gap between different panels. Usually, within 1-2 months, panels find their perfect place inside the cover, and mat will become flat and gaps will disappear.